Skip to main content

Password Management - Brigade Telematics

Joel Jijo
Updated

Overview

This guide covers how to reset a forgotten password and how to change your current password in Brigade Telematics.

Resetting a Forgotten Password

If you've forgotten your password, follow these steps:

Step 1: Access Password Reset

  1. Go to the Brigade Telematics login page
  2. Click on "Forgot your password?" link
  3. You'll be directed to the password reset page

Step 2: Request Password Reset

  1. Enter your username (the one you use to log in)
  2. Enter your email address (registered with your account)
  3. Click "Reset password"

Step 3: Check Your Email

  1. Open your email inbox
  2. Look for the password reset email from Brigade Telematics
  3. Click the reset link in the email
    • The link will open a new page where you can create a new password

Step 4: Create New Password

  1. Enter your new password
  2. Confirm your new password
  3. Click to save
  4. You can now log in with your new password

Important Notes

⚠️ Clicked by accident?

  • If you requested a password reset by mistake, simply delete the email
  • Your old password will continue to work
  • However, if you click the reset link in the email, you MUST create a new password

⚠️ Security tip:

  • Password reset links expire after a certain time
  • Don't share your reset link with anyone
  • Use a strong, unique password

Changing Your Current Password

If you know your current password and want to change it:

When Password Change is Required

Some users are required to change their password on first login. If this applies to you:

  1. After logging in for the first time, you'll see a password change prompt
  2. Enter your current password
  3. Enter your new password
  4. Confirm new password
  5. Click to save

Changing Password from User Settings

If you want to change your password at any time:

  1. Click on your username in the top panel
  2. Select "User Settings"
  3. Go to the "Security" tab
  4. Find the password change section
  5. Enter your current password
  6. Enter your new password
  7. Confirm new password
  8. Click "Save"

Password Requirements

When creating a new password, make sure it:

  • Is case-sensitive
  • Contains a mix of letters, numbers, and symbols (if required)
  • Meets your organization's security requirements

Permission Requirements

Note: Not all users have permission to change their own password. This depends on your account settings configured by your administrator.

If you cannot change your password:

  • The option will not be available in your settings
  • Contact your service administrator for assistance

Two-Factor Authentication

For accounts with two-factor authentication enabled, you may also need to:

  • Verify your identity via email or SMS
  • Enter a verification code when changing your password

Learn more about Two-Factor Authentication Setup

Best Practices

✅ Do:

  • Use a strong, unique password
  • Change your password regularly
  • Keep your password confidential
  • Use the "Remember me" option only on personal devices

❌ Don't:

  • Share your password with others
  • Use the same password across multiple accounts
  • Write down your password in unsecured locations

Troubleshooting

Can't receive password reset email?

  • Check your spam/junk folder
  • Verify the email address is correct
  • Contact your administrator

Password change not working?

  • Ensure you meet all password requirements
  • Check that you have permission to change passwords
  • Contact your administrator for help

Need Help?

If you're experiencing issues with password management:

  • Contact your system administrator
  • Submit a support request
  • Check your account permissions
Powered by Zendesk